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Website Announcements Blog
New Chat Feature on LindeDirect.com Allows Customers to Get Answers Quickly and Efficiently
Apr 19, 2022
We live in the age of convenience, where information is easily accessible, and you can get almost anything on demand. In fact, in a survey conducted by HubSpot, 90% of consumers rate an "immediate" response as important or very important when they have a customer support question.
Linde understands that when questions arise, getting your answers in a speedy, convenient manner allows you to solve problems quickly so you can get back to work. Have a question about your ordering process? Do you need billing support? Do you require assistance with which product suits your metal fabrication needs? Our chat agents are here to help on LindeDirect.com.
Below are the departments you can reach in real time through chat, along with the hours available. 
- Regional Customer Service Centers: M-F 8 a.m. to 7 p.m. EST. Live chat agents are available to help and answer your questions involving product information, sales quotes, order details and more.
- Billing/Credit Issues: M-F 9 a.m. to 6 p.m. EST. Get a direct link to our billing/credit team for personalized assistance with bill payment, invoice inquiries, account questions and updates.
- Specialty Gas Technical Support: M-F 8 a.m. to 4 p.m. EST. Live chat agents are available to answer your questions on our specialty gases, equipment and products.
- E-Commerce Support: M-F 8 a.m. to 7 p.m. Live chat agents are available to answer your questions about website functionalities and any issues you might have.
- Metal Fabrication Technical Support: M-F 9 a.m. to 5 p.m. EST. Get a direct link to a metal fabrication specialist who can answer your questions on our metal fabrication equipment, welding processes, welding and cutting gases, microbulk, productivity
and defect resolution and more.
Improving Your Customer Experience
We understand how frustrating it can be to speak to a representative on the phone and to have to repeat your issue over and over as you get passed on to the department you need. With our chat feature on LindeDirect.com, you can get access to the exact
department you need while also allowing agents to see previous conversations.
We are proud to consistently expand our site’s capabilities and look forward to improving your customer service experience. For further assistance, you can contact a Linde representative HERE.